Patient Satisfaction

Go to library resources in patient satisfaction

AAAAI Physican Reference Materials: Practice Management Tips to Increase Patient Satisfaction
Suggestions from the American Academy of Allergy Asthma and Immunology.

Press-Ganey Readings and Findings
The leader in healthcare satisfaction measurement and improvement.  Provides access to information on the latest healthcare news, ideas and research related to patient satisfaction

Professional Research Consultants Inc
A listing of articles covering varied aspects of patient satisfaction, including news and event information

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Library Resources

Selected book and audiovisual resources are listed.  For more titles in patient safety, please search the library online catalog.

Baird, Kristin.  Customer service in health care: a grassroots approach to creating a culture of service excellence.  San Francisco, CA : Jossey-Bass, 2000.
W 85 B162C 2000

Boylan, Gail B.  Turning customer satisfaction into bottom line results.  Pittsburgh, PA : Allegheny General Hospital, 2001.
W 84 B822T 2001 VIDEO

Osborne, Liz.  Resolving patient complaints: a step-by-step guide to effective service recovery.  Sudbury, MA : Jones and Bartlett, 2004.
W 85 O89R 2004

Patient satisfaction idea book.  Pittsburgh, PA : Allegheny General Hospital, 2004.
W 85 P298A 2004

Press, Irwin.  Patient satisfaction: defining, measuring and improving the experience of care.  Chicago, IL : Health Administration Press, 2002.
W 85 P893P 2002

Shelton, Patrick J.  Measuring and improving patient satisfaction.  Gaithersburg, MD : Aspen Publishers, 2000.
W 85 S545M 2000