The Joint Commission is an independent, not-for-profit organization founded more than 50 years ago.  The Commission’s mission is to continuously improve the quality of health care provided by organizations throughout the United States through an extensive accreditation process.

To achieve accreditation by the Joint Commission, organizations must submit to a thorough on-site review by Joint Commission professionals.  Accreditation surveys are conducted at each organization once every three years.  The surveyors evaluate the safety of the environment at a facility and compliance with the National Patient Safety Goals, as well as many other quality standards.

 

Public Input

As part of the accreditation process, the Joint Commission invites comments from consumers who have pertinent information or a complaint about the quality or safety at a particular health care facility. 

Members of the public who wish to submit a complaint or information to the Joint Commission should summarize their concerns in one or two pages and include the name, address, city and state of the healthcare organization.  The Joint Commission does not require individuals to include their name or contact information in the complaint.  Names of people who submit a complaint are considered confidential; however, the name may be shared with the organization during the investigation process.  Additionally, providing contact information allows the Joint Commission to follow up with the individual after the investigation is completed.

To submit a complaint, send it to:

Office of Quality Monitoring

The Joint Commission

One Renaissance Boulevard

Oakbrook Terrace, IL  60181

or

Fax:  630-792-5636

or

Email:  complaint@jointcommission.org

 

Individuals may also submit a complaint through the Commission’s Web site by going to www.jointcommission.org.

If you have questions about how to file your complaint, you may contact the Joint Commission, toll free, at (800) 994-6610 from 8:30 a.m. to 5 p.m., Central Standard Time, weekdays.