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Format: 04/16/2014
Format: 04/16/2014

News

KDKA-TV: Results reveal overall hospital rankings

Thursday, August 13th, 2009

Are you curious about how other people view your local hospital? Consumer Reports was too and put together a nationwide report looking at patient satisfaction. 

If you've ever been a hospital patient, you may have been asked to fill out a survey. St. Clair Hospital uses the information to gauge patient experience in the emergency department and as an in-patient.

"We use a national survey here. It's the Press Ganey survey which compares us against like hospitals in the region, but it also compares us against like hospitals nationally of similar volumes," explains David Kish, director of the St. Clair Hospital Emergency Department.

Consumer Reports has gathered federal government patient satisfaction ratings for more than 3,000 hospitals across the country.

"Hospitals provide 40-50 percent of all the healthcare we get in the country, and we think it's time we turn our attention to them," says Dr. John Santa of Consumer Reports.

Hospitals are rated for doctor communication, nurse communication, room cleanliness, discharge planning, attentiveness of hospital staff, communication about new medicines, pain control and quietness.

"Pittsburgh is in the middle of the pack," says Dr. Santa.

According to Consumer Reports, area hospitals got low marks for explaining new medications and discharge planning, but did well in nurse and doctor communication.

While these factors can influence your impression of a hospital, looking at patient outcomes are important, too -- things like complications, death or repeat procedures.

"There are mortality measures out there that at this point in time we have not decided to put up," admits Dr. Santa.

"You can have a very happy patient, satisfied with his progress in the hospital, and with the hospital services, he may have a good or bad outcome. We have to look at both and track both," explains Dr. David Lerberg, chief medical officer of West Penn Hospital.

The whole report is on the Consumer Reports web site, but there's an additional fee to view the hospital information. Similar sites are out there, too, such as HospitalCompare.hhs.gov, and that one is free.
 

To read more, visit the KDKA-TV web site.

 

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