PRISM Vendor Links
The information below provides helpful hints for employees having technical difficulties in PRISM Self-Service, such as logging in or display problems. If you are still having technical problems, please contact your supervisor or Human Resources department, who may refer you to your Help Desk if appropriate. Remember that the Help Desk is responsible for supporting work PCs, but not home PCs.
Recommended Display Settings
PRISM Self-Service screens will be easier to read if you adjust the display settings on your personal computer so that the screen area is 1024 x 768 pixels. To do this, follow these steps:
- Click Start, then click Settings, then click Control Panel.
- Double click on the Display icon.
- Click on Settings and set the Screen Area to 1024 x 768 pixels by moving the slide control right or left until you see the correct number of pixels.
- Then click OK.
- Close Control Panel.
Password Change and Reset
Your User ID and initial PRISM password were set up as indicated in your PRISM Self-Service instructions. For security purposes, you should change your password to something you will remember. You may choose any password you wish, as long as it is exactly 8 characters, 1 of which must be a number or symbol. Valid symbols are - _ = ? ! $ ^ ( ). For example, ABCDEFG8 or ABCEDFG= would be valid passwords, but ABCDEF or johndoe2004 would not be valid. Passwords are case sensitive, so be sure to remember if your password includes UPPER CASE letters or lower case letters.
To change your PRISM password, log in as usual and click on the Password Management link on the left navigation pane. Then click on the Password Change link. Your ID will be in the first box. Enter your current password in the second box. Enter your new password in the third box and then confirm by re-entering your new password in the fourth box. Click the Submit button. You may change your password whenever you like; most people change passwords every few months to ensure security and privacy.
Once you change your PRISM password, no one can tell you what it is. If you forget your password after you changed it, call a Help Desk representative (during normal Help Desk hours) to have it reset.